Who We Are
Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.
Job Summary
The Amazon Business Coordinator at Tatcha plays a key role in supporting the day-to-day operations of our Amazon US & CA storefront. This detail-oriented and proactive role focuses on merchandising, creative execution, inventory support, reporting, and case management while collaborating across teams to ensure our Amazon presence is optimized and aligned with brand standards.
Key Responsibilities
Amazon Brand Store & PDP Merchandising:
- Build and optimize compelling product detail pages, ensuring all PDP content adheres to Amazon’s guidelines and best practices while accurately reflecting brand voice and positioning.
- Manage and optimize content on the Amazon Brand Store and product detail pages (PDPs) for consistency, brand alignment, and SEO best practices.
- Collaborate with creative and marketing teams to develop and upload high-converting imagery, video assets, and enhanced brand content.
- Brief design resources to produce ad visuals, copy, and promotional materials tailored for Amazon’s ad formats.
- Audit live listings regularly to ensure alignment with the latest product specs, packaging, and claims across all touchpoints.
Amazon Marketing & Reporting Assistance:
- Own the end-to-end creative process for Amazon advertising assets, including Sponsored Brand creatives, Storefront banners, and A+ content, ensuring alignment with broader brand campaigns.
- Manage Tatcha’s Creator Connections influencer program, working in close partnership with the influencer marketing team to ensure strategic alignment and seamless execution.
- Own the end-to-end gratis process for Amazon, including managing inventory requests and coordinating shipments for internal teams, influencers, retail partners, or others in need of samples.
- Compile and present weekly Amazon business performance reports covering category performance, KPIs, and trends
Supply Chain Support:
- Track and manage upcoming product changes, including new SKUs, SKU transitions, discontinued items, and reformulations, ensuring timely updates across all Amazon listings.
- Work closely with supply chain and demand planning to track inventory levels and coordinate with purchasing teams to ensure product availability and prevent stockouts.
- Collaborate with logistics and supply chain teams to manage product replenishment timelines.
- Support demand forecasting efforts in conjunction with planning and operations teams
Case Management:
- Submit and manage support cases via Amazon Seller Central to address listing errors, inventory discrepancies, and account health concerns.
- Identify and resolve listing suppressions, blocked ASINs, and compliance-related flags by working closely with Amazon support and internal stakeholders.
- Monitor case progress, maintain detailed logs of issue resolution steps, and escalate high-priority or unresolved issues to ensure timely resolution.
- Proactively audit listings to detect potential suppression risks and implement preventative measures to maintain catalog integrity and avoid downtime.
Marketplace Trends & Competitive Strategy:
- Monitor competitor activity on Amazon, including pricing, promotions, content strategies, and reviews, to identify opportunities and threats in real time.
- Stay up to date on Amazon platform changes—new features, tools, policies, and beta programs—and proactively assess their impact on our business strategy.
- Analyze Amazon category trends and consumer behavior, delivering insights that inform listing optimization, advertising strategies, and product development.
Qualifications
- 1–3 years of experience working with Amazon Seller Central or similar e-commerce platforms.
- Strong understanding of Amazon merchandising and content management best practices.
- Proficiency in Excel and data analysis tools; experience with inventory tracking systems is a plus.
- Excellent organizational and communication skills.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Experience working cross-functionally across teams is preferred.
- This is hybrid role based in our San Francisco office. Must be located in the San Francisco Bay Area and come into the office 2 days per week.
The Details
The expected base hourly pay range for this position is $24.00 to $29.00 per hour. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.
This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays. #LI-BH1
Tatcha is committed to diversity and inclusion to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at careers@tatcha.com.
Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disability.
Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at careers@tatcha.com.